VOIP

Total peace of mind - Your time is precious. You have more important issues to deal with than your phone and communications system. It is, however, an integral part of your business and is in need of attention to ensure it’s running efficiently and constantly. Our fully managed hosted program is the ideal solution for an organization like yours, an organization that demands the utmost in reliable voice communications and unlimited quality technical support.

True-Partner-phone

Reliable Voice & Data hosted “PBX” phone system includes total voice connectivity, system management, and technical support all for a low fixed monthly price – it's that simple. We reduce the business impact of failures by minimizing their occurrence as well as building in inclusive redundancies that virtually eliminate downtime. All aspects of your voice communications system are covered under this solution.

When you outsource the management of your important communications resources to us, we take it as a partnership. Our comprehensive approach means we are your in house voice system administrator.

Contact us today to learn how Reliable Voice & Data can save you time and money while improving your bottom line through better communications….

Do these phone system issues plague your business?

  • Costly Monthly Phone Bills?
  • Inability to make fast and simple changes to your current phone system?
  • Limited or costly technical support?
  • Do you suffer from system outages or loss of productivity due lack of off-site/mobile capabilites?

Solution Advantages:

  • Reduced Business Impact from Failures with our FULLY redundant system: Since your phone services are now hosted in the Reliable Voice & Data cloud, power outages or loss of service within your office or area are no longer a concern. Your digital receptionist in the cloud is always on call and in the event of a physical problem on site, your system is still live with the ability to make and receive calls to and from your extension on your cellphone, smartphone, or computer app.
  • Stop paying for monthly “phone” service: Reliable Voice & Data hosted phone system allows clients to cancel standard phone service and save dollars or, more importantly, reallocate those dollars and use it towards greater internet bandwidth which improves all aspects of data and new voice traffic in and out of your office.
  • No Nickle and Diming: Never worry about what features you are missing or pricey add ons. The feature rich base offering includes all that you will need to take your business communications to the next level. With REMOTE TECHNICAL SUPPORT also INCLUDED in your monthly fee, your employees have full, direct, access to our support team without the fear of being billed for any items such as small user based changes or feature configurations.
'STANDARD USER' 'MOBILE/DESKLESS USER' Conference Phone
Price 39.99/user/mo 34.99/user/mo 24.99/phone/mo
Included Hardware Yealink T21p E2 Desk Phone not included - see phone options not included - see phone options
Unlimited Local and Long Distance (US & Canada)
International Calling A-la-Carte (See Rates) A-la-Carte (See Rates) A-la-Carte (See Rates)
GENERAL FEATURES
8x5 Remote Technical Support
GEO-RUDANDANT FAILOVER SERVERS
Voicemail
DID Ready
Ring Extension & Mobile Simultaneously
Headset Answer Button Support (Jabra & Platronics)
Extensions
Call Logging
Call Reporting
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Music on Hold
Call by Name
Pickup
Call Parking
Transfer
Call Queuing
Intercom/ Paging
Automatic Pickup on Busy
Call Recordings Management
UNIFIED COMMUNICATIONS
Setting Up Conference Calls
See the Presence of Your Colleagues
Receive Voice Mail via Email
Receive Faxes via Email as PDF
Integrated Fax Server
Click2Call (WebRTC)
Advanced Forwarding Rules
MOBILITY (Your Extension as an App)
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Provisioning by email to mobile device or computer
APPLICATION INTEGRATION CAPABLE
Microsoft Outlook Integration
Salesforce Integration
Microsoft Dynamics Integration
SugarCRM Integration
Microsoft Exchange 2013 / LDAP / ODBC
CALL CENTER / CONTACT CENTER
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
SLA alerting/reporting
WEB CONFERENCING
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included Up to 25 Attendees/Mtg Up to 25 Attendees/Mtg Up to 25 Attendees/Mtg
Add-On Hardware and Options Lobby Phone
19.99/phone/mo
(Hardware not included)
Fax Adapter
79.99
Standard Fax Line
19.99/line/mo
Additional DID #'s with e911
3.49/Mo/Number
Personal Incoming Efax #
4.99/User/Mo
Additional DID #'s
1.50/Mo/Number
Existing Number Porting
14.99/Number

Provided in partnership with UDS, powered by 3CX -

WHY RELIABLE?
  • ⚬ 24 Hour Service Available
  • ⚬ Free Consultations
  • ⚬ Competitive Rates
  • ⚬ Financial Options Available
  • ⚬ Deliver Quality Work, on time and on-budget
  • ⚬ Partner with Industry Leaders
  • ⚬ Provide Only Quality Equipment
  • ⚬ Service requests are handled promptly
  • ⚬ Manufacturer-Trained and Certified Techs
  • ⚬ Professional & Courteous Staff
  • ⚬ Fully Licensed and Insured Union Shop
  • ⚬ Cable Crews and level 1-3 technicians available
  • See Our Awards & Happy Clients
Customer Support
UNION AFFILIATION

CWA: Communication Workers of America